Frequently Asked Questions

Everything you need to know about shopping with us.

What is your return policy?

We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of purchase. Sale items marked as 'Final Sale' cannot be returned or exchanged.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental U.S. Expedited and Overnight shipping options are available at checkout for faster delivery.

Do you offer international shipping?

Yes, we currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at the time of checkout.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment payments via Afterpay.

How do I care for my Draper James items?

Care instructions vary by garment. Please check the 'Details & Care' section on the product page or the care label inside your item for specific washing and drying recommendations.